Unless specified, all products are covered with a 12 month manufacturer’s warranty if the damage is due to manufacturing defect. Warranty is not applied to commercial usage. This warranty does not cover normal wear and tear, damage arising from abnormal use or abuse and any indirect or consequential loss.
Upon receipt of full payment and the invoice, URBN SKI assumes that you have accepted our full terms and conditions.
URBN SKI reserves the right to change its product prices if it is mistakenly priced or stated.
All delivery costs quoted are based on ground floor/front door basis, unless stated otherwise. It is the buyers’ responsibility to make arrangement to carry the item up stairs. Our courier company does not offer delivery to up stairs.
All deliveries will take place during normal business hours Monday -Friday 9am to 5pm.
All deliveries contain valuable goods. Our couriers are contracted to produce proof of delivery. If you will not be home to accept delivery you may wish to arrange delivery to a neighbour or your office. If you are comfortable with having your order left at your front door, please indicate delivery instructions when ordering. Please note that we take no responsibility for missing goods if you select this option.
It is the buyers’ responsibility to ensure delivery address is correct at the time of dispatch. Re-direction fees may apply if goods have already been dispatched.
For Non-bulky goods delivery, delivery courier courtesy call might not be available, as some of them are not issued company phone.
URBN SKI uses external freight services. It is the customers responsibility to track the delivery progress with the courier once items are dispatched. We cannot guarantee a specific delivery date or time and take no responsibility with any delivery delay due to the couriers schedule.
URBN SKI reserves the right to revise the freight cost calculated by the system if there are any errors or if there was an increase in the freight costs by the courier companies.
Small Parcels will be delivered to the provided address and will require a signature on receipt. Where no one is home to sign for the parcel, a card will be left detailing the nearest exchange outlet where the parcel can be collected during business hours.
For more details about shipping and return, please refer to this page.
Our warehouse is only open for public pick ups on an appointment basis during business hours (Monday to Friday).
Collection times are by appointment only and we require 48 hours notice. Please contact 0402 127 444 and quote your invoice number.
Valid government issued ID (with matching address as per invoice) must be produced upon pick up if you opt to collect goods from our warehouse. If you cannot be present for pick up, or if you are sending a courier or third party to collect your order, you are required to scan and email your ID (with matching name and address as per invoice) to authorise the pickup. We reserve the right to withhold goods if we cannot perform a satisfactory identity check for security reasons.
Valid ID will be: Australian drivers license, Passport, Medicare card.
If you are unhappy with your ski machine, you are entitled to a refund providing that we are informed within 7 days of delivery. Goods must be returned or collected within 5 working days from the day you request for a return. All return costs will be at the buyer’s expense. Therefore the refund will be given minus the total delivery and collection costs. All items must be in the original wrappings and not assembled or part assembled in any way. A 20% restocking fee applies if goods are not returned in original condition. Restocking fees also applies to assembly and rubbish removal services provided by the Company and its contractors.
Upon receipt of returned goods, we will inspect and the refund will be processed (if no problems are found) within 7 working days.
Due to hygiene purposes, any goods such as ski machine accessories (e.g. ski poles, carts, mats) and/or clothing are not refundable.
Buyer has the responsibilities to ensure all made to order and customised items are what they are after. We do not offer a refund for made to order and customised items due to change of mind.
Cancellation of any commercial and trade orders will incur a 30% cancellation fees once order has been confirmed by the buyer.
It is the buyers’ responsibility to inspect the goods within 48 hours of delivery. Damages must be reported upon receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Any damages/faulty claims or refunds after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.
URBN SKI warrants all goods. Any defects must be reported within 48 hours of receipt of goods. We cover manufacturing defects i.e. material and workmanship for a 12 months period.
Warranty covers defects found in our ski machines and accessories) to be due to poor workmanship, which results in product malfunction of these goods during the course of the Warranty period.
Warranty does not cover normal wear and tear, damage arising from abnormal use, no proper maintenance, mishandling and/or modifying the goods in any way or form.
It’s the buyer’s responsibility to maintain proof of purchase. URBN SKI will require proof of purchase and any additional information from the buyer about the product in deciding on warranty claims.
Any item requiring replacement due to wear and tear will be at the purchaser’s expense.
Claims submitted after 48 hours of receipt of goods will be treated as warranty claims.
Any repair or replacement under this warranty is limited to the defective part only. URBN SKI reserves the right to determine whether a part has failed due to a defect or wear and tear and whether a component should be repaired or replaced. Freight, labour and other items are charged to the purchaser at standard.
This warranty applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty. For the purposes of any protection from URBN SKI, all subsequent purchases acquire the product “as is”.
URBN SKI have the rights to rescind, cancel, amend, extend or end any promotional offer before its concluded.
Not in conjunction with any other offers.
Online Promotions are not applicable for the trade customer.
The voucher is intended for single use only and not for resale or redeem for cash.
The voucher can only be used once per customer
If a voucher is used and your entire order is cancelled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and your coupon will no longer be valid.
Vouchers cannot be redeemed after the expiry date.
URBN SKI reserves the right to discontinue a coupon at any time.
URBN SKI reserves the right to amend or cancel this promotion before it ends
Voucher cannot be used in conjunction with any other offer.
By placing a back order, you understand that we only provide estimated delivery time frame. We cannot guarantee a delivery date for a back order item as it is subjected to freight factors and custom clearance. Every customer is important to us and we endeavor to provide you with the most accurate delivery information.
Please note monthly newsletter prize must be collected from in-store. All prize winners will be notified by email and by adding your details to the form you agree to receive promotional contents from URBN SKI. The prize is non returnable and not redeemable for cash.
PH: (03) 83519 556 (Mon - Fri, 10AM - 4PM, except public holidays) or Leave a brief message and we'll call you back.